Privacy Policy

At Tradefy (accessible at www.tradefy.ch), we are committed to protecting the privacy of our users and handling personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information when you use our software-as-a-service platform ("Service").
By accessing or using the Service, you agree to the terms of this Privacy Policy.

1. Who We Are

Tradefy ("we", "us", or "our") operates a cloud-based document-checking solution for commodity trading firms. We are based in Switzerland and adhere to applicable Swiss data protection regulations, as well as the EU General Data Protection Regulation (GDPR) where relevant.

If you have any questions, contact us at: support@tradefy.ch

2. What Data We Collect

We collect the following categories of data:

a) Account & Contact Information

Name, email address, company name, and other details provided when you register or contact us.

b) Uploaded Documents

- Trade documents such as letters of credit, bills of lading, certificates of quality, etc.
- These documents may contain personal and business data.

c) Usage & Technical Data

IP address, browser type, access times, device informationLogs of interactions with our platform

d) Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze usage patterns. You can manage cookie preferences in your browser settings.

3. How We Use Your Data

We use your data to:
- Provide and improve the Service
- Authenticate users and secure accounts
- Analyze usage for platform optimization
- Communicate with you regarding updates, support, or marketing (if you opt in)

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:
- Your consent (e.g., signing up for a free trial)
- Performance of a contract (e.g., providing access to the platform)
- Compliance with legal obligations
- Legitimate interests (e.g., platform security and analytics)

5. Data Sharing

We do not sell your personal data. We may share data with trusted third parties solely for the following purposes:
- Hosting and infrastructure (e.g., cloud storage providers)
- Customer support tools
- Analytics services

All third-party providers are bound by strict data protection agreements.

6. Data Storage and Security

Your data is stored securely using industry-standard encryption and access controls. We take all reasonable measures to prevent unauthorized access, disclosure, or misuse of your data.

You acknowledge that the Service is a supporting tool and not a substitute for professional legal or compliance review.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, or resolve disputes. Uploaded documents may be deleted upon account termination or upon request.

8. Your Rights

Under Swiss law and (where applicable) the GDPR, you have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion
- Restrict or object to processing
- Withdraw consent (where applicable)
- Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at support@tradefy.ch.

9. International Data Transfers

If your data is transferred outside of Switzerland or the EU, we ensure it is protected with appropriate safeguards, such as standard contractual clauses.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or within the Service. Continued use after such updates constitutes acceptance.

Contact Us

If you have any questions or concerns, you can reach us at: support@tradefy.ch